IT support
Enterprise IT support
Support with clear response times so your team never stops.
We support your users by phone, remotely and on site. With a support plan, you get a full IT team for a fraction of the cost of hiring in-house.
Benefits for your business
Fast response
Service levels agreed by the priority of each incident.
Predictable costs
Monthly plans or prepaid hour packages with no surprises.
Prevention over correction
Preventive maintenance to avoid recurring failures.
Full visibility
Monthly reports on incidents, response times and recommendations.
A single point of contact
We coordinate with your internet, software and hardware providers.
What you get
Help desk with ticket logging and tracking
Remote and on-site support
Hardware and license inventory
Scheduled preventive maintenance
Monthly service report
How we do it
Service setup: Inventory, access and documentation of your environment.
Service desk: Requests received through the agreed channels.
Resolution: Remote or on-site solution based on priority and SLA.
Improvement: Analysis of recurring incidents and preventive actions.
Use cases
Office support plan
Support for users, computers, printers and network.
Branch office support
Remote support and scheduled visits across multiple locations.
Employee onboarding and offboarding
Equipment and access ready on time, every time.
Support for your IT department
Specialized backup when your in-house team needs it.
Frequently asked questions
How do support plans work?
Do you serve companies in my country?
What does preventive maintenance include?
Forget about IT problems
We'll put together a support plan tailored to the size of your business.